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Writing · W1

CELPIP email example: request a replacement class

Read a complete email, then examine its purpose, practical details and courteous request.

By MockMaple · Updated

Try the prompt

Write an email to a community centre about a cancelled evening computer class. Explain why you enrolled, describe how the cancellation affects you, and request a practical alternative. Aim for about 150–200 words.

  • You enrolled to learn spreadsheet basics for a new volunteer role.
  • The class was cancelled the day before it began.
  • You work during the day and can attend on Tuesday or Thursday evenings.

Plan your approach

  1. Explain why you enrolled.
  2. Describe the effect of the cancellation and your availability.
  3. Request an alternative with a fallback and useful reply date.

Complete sample response

Dear Community Centre Team, I enrolled in the evening spreadsheet class because I will soon help our neighbourhood club track its expenses. I can enter figures, but I need practice with formulas before I take responsibility for the monthly records. Yesterday's cancellation has left me without the training I expected. I had arranged my work schedule around the class, and the daytime course on your website would not be possible for me. I work until five and cannot regularly leave early. Could you offer a replacement on Tuesday or Thursday evenings? A short online course at those times would also work, provided learners could ask questions. If neither option is available, please let me know when the next evening class will run and whether I can transfer my payment. I understand that schedules sometimes change. A reply by Friday would help me decide whether to look for another course before my volunteer duties begin. Thank you for your help, Morgan Lee

161 words, counting space-separated words including the greeting and sign-off.

Why these choices work

A response or interpretation to improve

Hello, I am writing about the computer class. I wanted to learn spreadsheets for volunteering. You cancelled it and that is really bad. I have things to do and I cannot do the other time. Please fix it quickly. A class is important and many people want classes. I paid already. Please tell me what you will do. Thank you.

I have things to do → I work until five and cannot regularly leave early.

The revision replaces an unspecified conflict with a concrete availability constraint. The centre can use it when suggesting alternatives. Try this: Replace one vague inconvenience with the time or action it affects.

Please fix it quickly. → Could you offer a replacement on Tuesday or Thursday evenings?

A specific, courteous request gives the recipient a feasible next action instead of asking them to guess what would help. Try this: Write a request that names one workable option and one fallback.

Vocabulary in context

provided

On the condition that.

An online class would work, provided learners could ask questions.

Choose the right alternative: As long as expresses a similar condition in a more conversational way.

Usage note: Provided introduces a condition here; it does not mean that someone supplied something.

Explore vocabulary, synonyms and idioms

Check your understanding

Choose an answer to see the evidence and an explanation for every option. These checks are not a proficiency score.

1. Which revision best follows the lesson’s approach?
All answers and explanations

Which revision best follows the lesson’s approach?

Answer: Add a relevant detail that helps the listener or reader act.

Evidence: I work until five and cannot regularly leave early.

  • Add a relevant detail that helps the listener or reader act.: A relevant detail develops the message and serves the audience.
  • Replace every ordinary word with an unfamiliar synonym.: Unfamiliar wording can obscure meaning; precision matters more than rarity.
  • Promise that the suggested solution will work for everyone.: The information does not support a universal guarantee.

Try a new situation

Your evening cooking class has been cancelled. Write to the centre explaining why you enrolled, how the cancellation affects you and which replacement arrangements would work.

Use your own notes or voice recorder, then check your work:

  • Which details let the recipient answer this email without asking what you need?
  • Identify one specific detail that supports your main message.
  • Revise one vague expression without changing your meaning.
Apply this in free practice

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